Please check out the Finetoo Size Guides to find correct size.
2.Where is my order?
Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.
3.My package is missing. What can I do?
Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
4.Where is my return?
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.
5.Can you help with a damaged product?
We apologize that you received a damaged item. Please send a photo of the damaged product to firstname.lastname@example.org with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.
6. What if my item is faulty?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.
If your item is faulty upon receipt, you may return it for a refund by emailing us at email@example.com.
7.Do you ship internationally?
Yes, we offer standard and express shipping options to most countries. For more information about international shipping, click here.
8.How is Finetoo practicing sustainability?
At Finetoo,we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.